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T mobile service issues6/9/2023 What is Xfinity Mobile?: A no-contract, postpaid phone service that’s available exclusively to Xfinity internet customers.Xfinity Mobile Pros and Cons Overview Pros Cons Affordable phone plans, particularly for 2+ lines of service Single-line plans could be more competitive Verizon’s top-rated wireless network and 5G access included Must be an Xfinity internet customer to sign up Flexibility to switch data options Added fee if you ever cancel internet service Phone customer service Xfinity Mobile Fast Facts Is Xfinity Mobile still worth it in 2023? In this article, I’ll use my personal experience to expand on the pros and cons of the service. Xfinity Mobile has grown to more than five million customers, but the company is facing increased competition from other providers like Visible by Verizon. Xfinity Mobile Review: Cheap Cell Phone Plans on Verizon’s 5G Network Over my first 12 months with them, I paid a total of $180.11 for cell phone service. UPDATE 6 (6/16 9:20 pm PT): Ray has now explained what caused the outage, blaming a leased fiber circuit failure that lead to capacity issues across the IMS core network that supports VoLTE calls.My monthly cell phone bill got a lot cheaper after I made the switch to Comcast’s Xfinity Mobile, a low-cost wireless provider that uses Verizon’s network.Ī few months after Xfinity Mobile launched in 2017, I signed up for the wireless plan and typically spent only $15 per month. UPDATE 5 (10:09 pm PT): Neville Ray now says that voice and text services are restored. UPDATE 4 (9:31 pm PT): T-Mobile CEO Mike Sievert has shared another update, blaming an “IP traffic related issue that has created significant capacity issues in the network core.” He adds that while T-Mo’s network is recovering, it could still be “several more hours” before calling and texting is fully restored. Meanwhile, the official account on Twitter explains that this is a “widespread routing issue affecting voice & text.” UPDATE 3 (3:37 pm PT): Ray says that engineers continue to work on fixing the outage, adding that data services are now available and some calls are completing. UPDATE 2 (1:30 pm PT): Neville Ray, T-Mobile’s President of Technology, says that engineers are working to fix a “voice and data issue” affecting T-Mo subscribers across the US. There’s still no official word from T-Mobile on these problems. UPDATE (12:26 pm PT): Reports of outages continue to come in and the Down Detector map is showing network issues in Texas, southern California, the Northeast, the Midwest and some other parts of the country. I’ve contacted T-Mobile for more info on the situation but haven’t received a response yet.Īre you having any issues with your T-Mobile service today? Looking at the Down Detector outage maps for AT&T, Verizon, and Sprint, customers on those carriers appear to be having problems in the Southeastern US, too. The issues that T-Mobile customers are having vary, with some folks saying that they’ve got no service at all while others report that they’ve got data but can’t send or receive any calls. Most of the problems seem to be happening in the Southeastern US, with T-Mobile subscribers in places like Atlanta, GA Raleigh, NC Orlando, FL Winston-Salem, NC Birmingham, AL Pelion, SC and many others reporting issues with the network. Reports are pouring in from T-Mo customers who say they’ve got no service this afternoon. If you’re having some issues with your T-Mobile service today, you’re not the only one.
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